1) Payment is due at time of delivery and set up. We do NOT accept Credit/Debit Cards. We do accept checks for Churches, Schools, Businesses and Nonprofit Organizations only. Due to the number of returned checks we no longer accept personal checks as a form of payment. Receipts will be given upon request for all Cash Payments.
2) We can set up on most surfaces, but not rock or sticker patch surfaces of any kind.
3) We will call you 1-2 days before your event for delivery confirmation. However if rain is in the forcast or still wet from previous days we will not call you until the day before your rental to get a more accurate view of the forcast. If you do NOT confirm with us by text or voice call we will cancel your reservation. Please confirm your rental with us.
4) We sometimes have to arrive as early as 6am to get all of our rentals out on time, however, we do not charge for the extra time!
5) Please call as early as possible if you need to cancel once you've confirmed. After we've set up, we do not give refunds for any reason, including weather. Please see the FAQ and Policies pages on our web site.
6) If your event will be at a public park, approval is required from the Park and Recreation Department of your county. Some parks do not allow inflatables within the city limits. Also, most parks do not have a power source, please verify with the Parks and Recreation Department for the park location rented. If they do not have a power source, we can supply a generator at an additional cost of $50.
7) We want your party to go as smoothly as possible. Please call if you have any questions.
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