Frequently Asked Questions
Does the price include set up and delivery?
Yes, the price you see includes set up and delivery for local events within Montgomery County, TN. For events outside Montgomery County, a delivery fee will be applied based on the distance. This fee will be quoted at the time of your reservation.
Do you deliver to other cities?
Yes, we cover a large area of northern Middle Tennessee. Call our Reservation Department to inquire about your specific location.
When do you set up and pick up?
Deliveries start as early as 6:30 AM, with the goal of completing all deliveries by 12:00 noon to give you maximum time to enjoy your rental. Pick-up times will be coordinated with your delivery team at the time of setup. During holidays, we may set up the day before to meet our delivery goals, at no extra charge.
We’ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
No. U Jumpin’ Foulks cleans and disinfects each unit before and after every rental.
Do we have to keep it plugged in the entire time?
Yes, a blower must keep air in the inflatable unit at all times. If unplugged, the inflatable will deflate. An outlet within 50′ of the unit or a generator is required. During storms or high winds, turn off the blower and exit the inflatable to prevent damage or injury.
What about parks? Do parks have electricity?
Most parks do not have electricity. If setting up at a park, you must rent a generator if no electrical source is available. We rent generators at a reasonable cost. City/County Parks require approval for setup, which must be provided to our Reservation Team when booking.
What payments do you take?
Cash, Venmo, or Credit Card Payments are accepted. There is a 3.5% processing fee for all credit card
purchases. We accept checks from businesses, schools, and churches.
What if we need to cancel?
We understand that unexpected events happen. We require 48 hours’ notice for cancellations. Weather-related cancellations do not incur a fee. Non-weather-related cancellations within 48 hours prior to your reservation will incur a $50.00 cancellation fee.
Do you require a deposit?
We currently do not require a deposit.
What surfaces do you set up on?
We can set up on grass (our favorite and best for kids), asphalt, and concrete.
Can we see a copy of your contract and safety rules?
Yes, you may contact our office prior to your delivery to review the contract and safety rules. All contracts are also presented at the time of delivery for signing.
Are we responsible for the unit if it gets a tear or is damaged in any way?
You are not responsible for normal wear and tear. If damage occurs due to failure to follow safety rules or negligence (e.g., not turning off the blower in high winds), you will be responsible for all damages, including replacement costs. Please review and understand the safety rules prior to signing the rental contract.